Privacy policy

The purpose of this policy is to inform data subjects about the various processing operations carried out by this organization through the website and affecting their personal data, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights.

1. IDENTIFICATION AND CONTACT DETAILS OF THE DATA CONTROLLER

Nais Trading S.L.U., domiciled at C/ Guitarrista Fortea 3, 4º, pta 11, 12005, Castellón de la Plana, Castellón (España), with N.I.F.: B12913380, contact telephone: +34 964800095 and e-mail nais@nais.es

2. PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA

USERS/NAVIGATORS OF THE WEBSITE OF THE RESPONSIBLE PARTY

We will process your personal data provided through our web forms to:

• Respond to requests, complaints and incidents transferred through our contact channels incorporated into the website.
• Understand the behavior of the surfer within the web in order to detect possible computer attacks on our website.
• Comply with the legal obligations that are directly applicable to us and regulate our activity.
• Protect and exercise our rights or respond to claims of any kind.
• Where appropriate, send commercial communications relating to goods or services that make up our business and / or news or newsletters related to our industry. Your refusal to provide us with authorization will imply the impossibility of sending you information from the entity.
• Where appropriate, manage their participation in contests and promotions conducted by the entity. Your refusal to provide us with your authorization will make it impossible for you to participate.
• If applicable, to send satisfaction and/or quality surveys. Your refusal to provide authorization will make it impossible to evaluate the service provided.
• Manage your registration on the entity's web platform and generate a username and password. Your refusal to provide authorization will make it impossible to register on the platform.

CUSTOMERS

In addition to the purposes indicated in the section "users/navigators of the website of the responsible party", we will process your personal data provided for:

• Manage the commercial relationship.
• Manage the provision of the services you have contracted.
• Manage the delivery and reception of the purchased product.
• Carry out administrative, accounting and tax formalities.

3. LEGAL BASIS OF THE TREATMENT

USERS/NAVIGATORS OF THE WEBSITE OF THE RESPONSIBLE PARTY

• In the consent you have given us to process your data for the purposes indicated. The refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
• To comply with the legal obligations that apply to us. In this case, the data subject may not refuse the processing of personal data.
• In our legitimate interest to protect our image, business and track record by preventing attacks on our website. In this case, the data subject may not refuse the processing of personal data, although he/she may exercise, where appropriate, the rights recognized in the "rights" section of this policy.

CUSTOMERS

• Execution of a contract to which he/she is a party or application of pre-contractual measures. The refusal to provide your personal data will result in the impossibility to process your data for the aforementioned purposes.
• In the consent you have given us to process your data for purposes unrelated to the development or execution of the existing contract. The refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
• To comply with the legal obligations that apply to us. In this case, the data subject may not refuse the processing of personal data.
• In our legitimate interest to protect our image, business and track record by preventing attacks on our website. In this case, the data subject may not refuse the processing of personal data, although he/she may exercise, where appropriate, the rights recognized in the "rights" section of this policy.

4. WEBSITE ADD-ONS AND TOOLS

Chat bot

The website has a chat bot channel to communicate with customer service. In order to initiate the conversation we will need your prior consent. However, please note that our provider applies its own privacy policy, so we recommend that you review your settings on the service and carefully read the privacy policy. You can access it by clicking here

Google reCAPTCHA

We use the Google reCAPTCHA service to detect, based on legitimate interest, if the website is being used by bots, in order to protect the portal and prevent abusive and fraudulent practices, such as sending spam.

You can access our provider's privacy policy by clicking here

5. TERMS OR CRITERIA FOR DATA RETENTION

The personal data provided will be kept for the time necessary to fulfill the purposes for which they were initially collected.

Once the data are no longer necessary for the processing in question, they will be kept duly blocked in order to, where appropriate, make them available to the competent Public Administrations and Bodies, Judges and Courts or the Public Prosecutor's Office, for the period of limitation of actions that may arise from the relationship maintained with the customer and/or the legally established retention periods.

Period of data blocking:

• CIVIL CODE. Between 1 and 5 years depending on the case, in accordance with the provisions of articles 1964.2 and 1968.2 of the aforementioned body of law.
• THE COMMERCIAL CODE. For 6 years, in accordance with the provisions of article 30 of the aforementioned legal body. It applies with respect to commercial information related to (invoices issued and received, receipts, corrective invoices, bank documents, etc.).
• THE GENERAL TAX LAW. For 4 years in accordance with the provisions of articles 66 to 70 of the aforementioned legal body. It applies to information related to tax obligations.

6. AUTOMATED DECISIONS AND PROFILING

The website does not make automated decisions nor does it elaborate profiles.

7. TARGET

For the duration of the processing of your personal data, the organization may transfer your data to the following recipients:

• Judges and Courts.
• State Security Forces and Corps.
• Other authorities or competent public bodies, when the responsible has the legal obligation to provide personal data.
• Banks and Financial Institutions.
• Courier companies for the delivery of the purchased product.

8. INTERNATIONAL DATA TRANSFERS

The organization does not carry out any International Data Transfer. In the event that it is necessary to make international data transfers, the degree of protection of the destination country will be verified and the guarantees required by the regulations will be adopted.

9. SOCIAL NETWORKS

In order to make you participate in our activity, and so that you can be aware of our news, we inform you that Nais Trading S.L.U. has created a profile on Social Networks.

All users have the opportunity to join our social networks or groups. However, you should keep in mind that, unless we request your data directly (for example, through marketing actions, contests, promotions, or any other valid way), your data will belong to the corresponding Social Network, so we recommend that you carefully read their terms of use and privacy policies, as well as, make sure to configure your preferences regarding the processing of data.

Below, we detail the link to the privacy policy to the various Social Networks in which we have a presence, so you can access at all times to privacy policies and configure your profile to ensure your privacy:

• Facebook: https://es-es.facebook.com/privacy/policy/?entry_point=facebook_page_footer
• LinkedIN: https://es.linkedin.com/legal/privacy-policy
• Instagram: https://privacycenter.instagram.com/
• Pinterest: https://policy.pinterest.com/es/privacy-policy

10. RIGHTS

Interested parties may request more information about the processing of their personal data as well as exercise at any time and free of charge, the rights of access, rectification and deletion, as well as request to limit the processing of their personal data, oppose the processing, request the portability of these (whenever technically possible) or withdraw the consent given and, where appropriate, not to be subject to a decision based solely on automated processing, including profiling.

To do so, you may use the forms provided by the organization, or send a letter to the postal address or e-mail address referred to in the heading. For the appropriate purposes, we inform you that you may be asked for your ID card or any other similar document, in order to prove your identity, provided that this cannot be done by other less intrusive means.

In case you feel that your rights concerning the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you may file a complaint before the competent Data Protection Control Authority (Spanish Data Protection Agency), through its website www.aepd.es

In compliance with the provisions of Article 21 of Law 34/2002 of services of the information society and electronic commerce, if you do not wish to receive more information about our services, you can unsubscribe by sending an email to the following address nais@nais.eswith subject "UNSUBSCRIBE"

11. VERACITY OF THE DATA

The interested party guarantees that the data provided are true, accurate, complete and up to date; undertaking to inform of any change regarding the data provided, through the channels provided for this purpose and indicated in point one of this policy. The user will be responsible for any damage or harm, both direct and indirect, that may be caused as a result of non-compliance with this obligation.

In the event that the user provides data of third parties, he/she declares that he/she has the consent of the interested parties and undertakes to provide them with the information contained in this clause, exempting the organization from any liability arising from failure to comply with this obligation.

12.MODIFICATIONS AND UPDATING

This privacy policy may be modified/updated according to the established legal requirements or in order to adapt said policy to the instructions issued by the Spanish Data Protection Agency, or as a result of changes to our website. For this reason, we advise users to periodically visit our Privacy Policy.

If you have questions about this policy, you can contact Nais Trading S.L.U. through the forms provided by the organization, or send a letter to the postal address or email address referenced in the heading.