Frequently asked questions

Do you have a physical store or exhibition where I can see your products?

No, we work only through the web. To be able to see the ceramic products you can request a sample of the tiles that interest you. You will not have to pay anything for these samples, only for the cost of shipping (€12 if the sample package does not weigh more than 5 kg, which is normal).

What is the delivery time?

For both sales orders and samples, the usual lead time is 6 business days (10 for Balearic Islands) since you make the payment of the order.

For both sales orders and samples, the usual deadline is 6 working days (10 for the Balearic Islands) from when you make the payment for the order. For some imported or made-to-order products, the term is usually 15 working days

Please keep in mind that during the month of August, or during the Christmas period, the deadlines for delivery they are usually enlarged.

In any case, the delivery time is always indicated on the page of each product.

Can I request a sample to see the tile before processing the order?

Of course, you can request samples of any of our tiles, of as many models as you need. you have more information here.

The samples are free, and you will only have to pay the shipping costs (€12 if the sample package no weighs more than 5 kg, which is usual). As you add samples to the cart, it will be updated the weight of your order.

In the case of small format tiles, the samples will be whole pieces. For large models format, the samples we send will be one piece piece, large enough for you to to appreciate perfectly the color, brightness, texture, and the rest of the characteristics of the product. We cannot send samples of shower trays, mirrors or taps.

Do you have stock of all products?

We have almost our entire catalog in stock, which is why we can offer you such short delivery times (normally 6 working days for the Peninsula and 10 for the Balearic Islands). However, some of our products are made to order, so the delivery times are a little longer (normally 15 working days)

In any case, the delivery time is always indicated on the page of each product.

Do you have rectified products?

Yes, many of our large-format floorings are rectified. You will see it indicated in the product features.

What is the minimum joint with which your tiles can be laid?

Normally we recommend a minimum joint of 2 mm between tiles. However, you can check this recommendation for each product in its Installation Guide.

What types of finishes do your tiles have?

We are specialists in small format tiles. Within this type of coatings, in our store online you will find the widest range of finishes: gloss, matte, satin, crackle, embossed, type meter, with or without decoration, with a manual look, porcelain or white paste... the options are almost infinite!

In addition, we also offer a wide range of large-format flooring in porcelain stoneware: with appearance marble, stone, cement, wood, rectified or not, non-slip or not...

How do I calculate the m2 that I have to order?

We normally recommend that you order at least 10% more than the surface to be coated. During the installation always have to cut pieces (for the meetings, for the holes of the pipelines, etc.), so the number of tiles used is always greater than the theoretically necessary. In addition, at the end of the installation, it is highly recommended that at least one box of each model. Is very common that with the passage of time we have to make some repair (due to a leak, for example) or some small reform. In these cases, if we do not have that material to spare, we will not be able to replace the part(s) needed, and we'll go from having a beautiful kitchen or bathroom to having a good problem (keep in Keep in mind that ceramics is a natural product, so the tone of the pieces of a manufacturing to other changes slightly, and sometimes even over the years the model has been discontinued by the manufacturer, so it is not even possible to find it on the market).

Do you have non-slip flooring?

Yes, many of the large format flooring models have a non-slip version. Can find them using the Advanced Filter, in the "Features" section

As you will see, we have two types of anti-slip products, being the R11C type the most anti-slip (alone We recommend it for areas with high slipperiness, since its maintenance and cleaning require more attention).

How can I contact you?

We are available through various channels:

  • By email: nais@nais.es
  • By phone: 964800095
  • By WhatsApp: 618371992
  • On the website itself, through the chat (pop-up balloon at the bottom right)
  • On Instagram: @nais.es
  • On Facebook: naisazulejos

Business hours: Monday to Friday from 8:30h to 13:30h and 15:00h to 17:00h

How can I clean your tiles?

It will be very easy for you to keep our tiles as the first day. It will be enough to wash them periodically with water or a diluted solution of a common detergent.

For more details, you can consult the Installation and Maintenance Guide for each of the models.

Do the prices include VAT and transport?

VAT is always included in the prices.

Shipping costs are free for orders over €150. For smaller orders, they depend on the destination and the weight of the order. These expenses are calculated on the process check-out, when you inform us of the shipping address of the order. Also, once you have reported from that address, they are recalculated if you add or remove products.

What forms of payment can I use?

You can make the payment by card, through PayPal, or with a bank transfer. In case of payment by transfer, please keep in mind that the order will not be processed until we receive the payment, or at least proof of the transfer. For this reason, if you want to speed up the process, as soon as you make the payment, send us the receipt by email to nais@nais.es

How much are the shipping costs?

Shipping costs are free for orders over €150. For smaller orders, they depend on the destination and the weight of the order. These expenses are calculated on the check-out process, when you inform us of the delivery address of the order. Also, once you informed of that address, they are recalculated if you add or remove products.

Can I return an order?

Of course, without any problem, up to 14 days after purchase. Write us an email at nais@nais.es so that we can manage the return.

Please note:

  • We will only pay the cost of the products, not the shipping costs.
  • To accept the return, the products must be in perfect condition, and in their original packaging. original.
  • We will make the payment once we receive the products in our warehouse. The transportation costs of the return are valued depending on the route and the weight of the package, and are usually higher than the transportation costs of the original shipment.

Will my order be delivered to my house?

No, orders are always delivered at street level. When ordering samples, how do I know how many tiles fit in 5 kg?

It will depend on the format of the pieces (the larger, obviously, the heavier) and the type of material (Porcelain, being more compact, weighs more than white body).

As you add samples to the cart, the weight of your order will be updated.

For your reference, a 7.5x15 cm piece of white paste weighs about 150 g, and a 20x20 cm of porcelain weighs about 770 g.

Where are your products manufactured?

All the small format tiles in our catalog are made in Spain, and all the small format big in italy In other words, in the two most prestigious ceramic centers, with the best design and best quality in the world.

Do you ship to the Canary Islands?

Generally we only send orders to the Peninsula and the Balearic Islands, but get in touch with us and We will study your needs to be able to make you a proposal.

Do you ship outside of Spain?

No, we only send orders to Spain.

Do you have porcelain stoneware products?

Yes, all our floor products, both small and large format, are stoneware porcelain.

Do you offer special conditions for professionals?

Yes, contact us and we will inform you in detail about our conditions for professionals from the world of construction and reform.

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