These are the main questions and concerns that may arise with the return process of a product.
NAIS will accept returns within 14 days of receipt of the goods by the CLIENT receipt of the goods by the CLIENT, except for those products for which it is explicitly indicated on the product explicitly stated on the product sheet that "No returns allowed", for which no returns will be accepted
Ceramic (Porcelain & White body)
A CLIENT may always return a product for any of the following reasons:
Others
A CLIENT may always return a product for any of the following reasons:
Payment of the return shipping costs will vary depending on the reason for the return:
Materials already installed and products which are expressly excluded from the possibility of refund (special/personalized).
NAIS will pay only the value of the products to return (not the associated shipping costs), therefore, the shipping costs of the outward will always be borne by the CLIENT.
The payment of the amount corresponding to the refund will always be made with the same method used by the CLIENT in the payment of the initial order.
Send us an email to nais@nais.es explaining the reasons for the return, and we will answer you shortly.
In case you want to return the product to us because of a quality failure, defect, etc., send us attached in the email the photos of the defective parts in order to better understand the problem.
You can also call us at 964800095.