These are the main questions and concerns that may arise with the return process of a product.
NAIS will accept returns in the 14 days following the reception of the merchandise on the part of the CLIENT.
A CLIENT may always return a product for any of the following reasons:
Payment of the return shipping costs will vary depending on the reason for the return:
Materials already installed are expressly excluded from the possibility of return.
NAIS will pay only the value of the products to return (not the associated shipping costs), therefore, the shipping costs of the outward will always be borne by the CLIENT.
The payment of the amount corresponding to the refund will always be made with the same method used by the CLIENT in the payment of the initial order.
Send us an email to [email protected] explaining the reasons for the return, and we will answer you shortly.
In case you want to return the product to us because of a quality failure, defect, etc., send us attached in the email the photos of the defective parts in order to better understand the problem.
You can also call us at 964262705.